WashMinute On Demand Car Care, Anywhere
Uber-style car wash and light vehicle services (tire change, quick detailing) fulfilled by vetted Washmen. Real-time dispatch, live maps, ratings, and cashless checkout on iOS/Android + web.
Make car care as simple as ordering a ride
- Fragmented offline market: customers rely on phone calls/DMs; no standard ETAs, prices, or quality control.
- Dispatch & coverage: matching demand with nearby available Washmen while minimizing idle time and travel.
- Trust & consistency: ratings, rework handling, and transparent pricing to keep retention high.
- Ops visibility: real-time view for coordinators (zones, queues, SLAs, cancellations).
Co-design + Agile sprints
8-month partnership from business planning and service blueprinting to rollout. We shipped in 2-week sprints with demoable increments.
Discovery & Blueprint
- Stakeholder interviews, value prop & pricing model
- Service map: request → dispatch → onsite → rating
- KPI definition: ETA, completion time, NPS, repeat rate
MVP & Field Pilot
- Rider-like booking flow + Washman app with maps
- Geo-matching, basic surge, secure payments
- Pilot in 2 districts; refine routing & buffers
Scale & Ops
- Ops dashboard, SLA alerts, churn-save offers
- Ratings, re-assignment, queue balancing
- Growth campaigns + referral loops
A two-sided marketplace with real-time dispatch
Customer app, Washman app, and Ops cockpit — all synchronized in real time.
Smart Matching
Nearest eligible Washman with travel time prediction & load balancing. ETA promises with buffer; auto re-assign on timeout.
Live Map & Routing
Turn-by-turn to the client; status updates (en-route → arrived → in-progress → complete), plus photo proof.
Cashless & Secure
Card/NAPS/Wallet supported. Refunds & adjustments handled through an internal dispute flow.
Quality & Trust
Ratings, service checklists, and mandatory after-job photos to enforce quality and reduce rework.
Ops Cockpit
Real-time map of all jobs, SLA alerts, heatmaps, growth & cohort analytics, cancellation reasons.
Growth Loops
Referrals, promo codes, reactivation nudges; zone pricing for peak periods and weather-aware prompts.
- Dispatcher: job requests hit a queue; a matcher picks the best Washman using proximity, workload, and ETA feasibility.
- State machine: requested → assigned → en-route → arrived → in-progress → complete with guardrails for reassign/cancel.
- Maps: bi-directional updates broadcast to client & Washman; ops get SLA alerts and zone heatmaps.
- Payments: pre-auth at accept; capture on completion; refunds/adjustments via dispute console.
Built for reliability & speed
A pragmatic, scalable stack across mobile, backend, infra, and analytics.
- React Native (iOS/Android)
- Expo EAS
- FCM push notifications
- Deep links
- Next.js (App Router)
- Tailwind + shadcn/ui
- Map SDK (Google Maps)
- React Query
- Node.js (NestJS/Express)
- PostgreSQL + Prisma
- Redis (queues, cache)
- WebSockets (live ops)
- Stripe / NAPS integration
- 3-D Secure
- Rate limiting & audit logs
- JWT + RBAC
- Docker + Nginx
- AWS / DigitalOcean
- CI/CD (GitHub Actions)
- Telemetry & alerts
- Metrics (SLAs, cohorts)
- Tracing (jobs, retries)
- Error monitoring
- Heatmaps
Operational clarity and faster service
The product and sustainability narrative are aligned with WashMinute’s public positioning.
- Discovery, business model, service blueprint
- Personas & key journeys; KPI baselines
- MVP build (client + Washman apps, dispatch)
- Pilot in 2 districts; routing & SLA tuning
- Payments, ratings, photo proof, ops dashboard
- Promo/referral system; cancel reasons
- Scale prep, incident playbooks, analytics
- Marketing hooks; iOS readiness review
Product Walkthrough
Short highlight of request → dispatch → on-site service → rating.
Try WashMinute
Tap, book, and relax — we’ll take care of the shine.
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